Pilates Lollie
Policies

Policies...

Whether you're wondering about cancellation policy, scheduling, waiting lists, or anything else...

it should be here!

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Main things to keep in mind- grip socks are mandatory, & you should always have water handy just incase!

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CANCELLATION POLICY:

Cancelling a class with Pilates Lollie must happen at least 61 minutes prior to a class start time. Failure to cancel 60 minutes in advance of class will result in a late cancellation being charged- the amount of a single class. We ask our clients to be mindful of our studio size, and to be respectful of clients who may be waiting on the waiting list.

PURCHASE POLICY:

All sales are final. Merchandise & Classes purchased are non-refundable. Pilates Lollie will do the best we can to leave our customers happy and satisfied; but we cannot refund classes purchased, or clothing items purchased.

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PRIVACY POLICY:

Any information given to Pilates Lollie Inc. will not be sold, or given to any third party vendors. Any personal information is kept for the sole purpose of managing and tracking business conducted in Pilates Lollie Inc. 

TERMS & CONDITIONS:

Welcome to Pilates Lollie!

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We believe that God created us all unique, special beings of all shapes & sizes. We all bring our own special flavor & flair to this earth. No two bodies are alike, and we pride ourselves on celebrating our personal gains & wins, never comparing ourselves to others in class/instructors/etc. What better way to celebrate our bodies than to reshape, strengthen, and tone them up!

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All of our workouts are approximately 45minutes long, and end with 5 minutes of stretching & cool down.

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STUDIO TERMS AND CONDITIONS

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By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below (Terms and Conditions).

If you do not agree with any of these Terms and Conditions, please do not participate in our classes.

We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted and you agree to be bound by such changes.

References to “we”, “us” and/or “our” in these Terms and conditions is a reference to Pilates Lollie Inc. and its’ related entities, affiliates and franchisees (as relevant).

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1. Medical Warning

Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you.

When participating in our classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.

You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact your ability to perform the exercises in our classes.

By undertaking any exercise program (including the use of any equipment used with us), you acknowledge that you do so at your own risk and that the creators, producers, instructors and distributors of our exercise programs will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.

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2. Prices and Booking

Our current prices and class schedules are displayed on our Website/booking site. From time to time, our prices may change and these will be notified on the site.

To sign up to participate in our classes, you must create an account with us through MindBody. Your account will be governed by these terms and conditions, our Terms of Use, and Privacy Policy.

There are a set number of spaces in each class. To attend a class, you must reserve a space. Bookings can be made online, via our website, or MindBody.

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3. Cancellation Policy

To cancel a booking, you must do so at least 1 hour prior to the beginning of the class. Cancellations made with less than 1 hour notice will incur the full cost of the class booked.

Class bookings can be cancelled online by logging into your account and choosing to remove yourself from the class you wish to cancel.

If you know you will not be able to make a class for which you have booked, we strongly encourage you to cancel sooner rather than later, so that another person may take your place on the reformer.

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4. Class Waitlists

No availability in a class? No problem! If you are unable to book a spot because the class is full, register yourself on the waitlist and when a spot becomes available, you will be notified via email. We operate under the "first to reply" waitlisting system, so be sure to reply quickly if you are notified of an opening in class to solidify your place. Please ensure you check your email for your waitlist confirmation. As a courtesy, if you are no longer available to attend the class, please remove yourself from the waitlist. Once you have been confirmed in the class from the waitlist, our 1 hour cancellation policy applies and a cancellation fee will apply if cancelled within this time.

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5. Class Fees

All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack or as a single class attendee.

The sale of each class pack is subject to specific terms and conditions applicable.

A class pack entitles the holder of the pack attendance at classes offered by Pilates Lollie only. Class packs cannot be shared across different studio locations.

Class packs are non-transferrable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser. Gift cards are a separate purchase that can be gifted to others.

Each class pack contains a strict expiration date. If the number of classes for which the class pack entitles attendance have not been used by the holder before the expiration date, then those classes will expire and no refund will be given for any unused classes.

The sale of a class pack is final. Pilates Lollie does not offer any refunds, transfers, suspensions or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability or any other reason.

Current prices and expiration time frames for each type of class pack can be found on our MindBody site and may be amended from time to time.

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6. Class Schedules

Class Schedules may differ from time to time throughout the year and are subject to change or cancellation without notice.

We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.

We reserve our right to change our opening hours at Pilates Lollie at any time, without notice to you. You will be notified of any permanent changes to our opening hours.

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7. Conditions of Entry

Pilates Lollie, and its affiliated entities, reserves the right to refuse entry to, or eject from our studio, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the studio.

In order to minimize disruption during classes held at Pilates Lollie, we recommend that you aim to arrive at least 5 minutes prior to the scheduled start time of a Class. Once the class has started, you have a 10 minutes grace period before your reformer may be given to someone on the waitlist.

Clients are strongly discouraged from departing classes prior to their scheduled end time as it is disruptive to the enjoyment of other students attending those classes.

Smoking is prohibited inside at all times.

You are required to treat all persons and property at Pilates Lollie with all due care and respect, just as you would expect to be treated.

Students are required to wear appropriate attire for physical exercise at all times while visiting Pilates Lollie, and must refrain from wearing clothing which contains offensive prints or designs or which may presents a danger to themselves.

*For hygiene and safety purposes, grip socks must be worn at all times during your workout. Pilates grip socks are available for purchase in studio.*

For the enjoyment of all participants in your class please turn off or silence all mobile phones before your workout, unless you are on call for your profession.

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8. Personal Safety and Acceptance of Risk

By attending Pilates Lollie and participating in Pilates classes, you will be performing physical activity and exercise which has an inherent risk of personal injury. Participating in Pilates is undertaken at your own risk.

You must inform instructors if there are any risks to your health by participating in Pilates, including in a Class, such as if you have a pre-existing injury, illness, muscle soreness/discomfort or are pregnant, prior to commencement.

Participating in any form of exercise at our studio with a Medical Condition is done entirely at your own risk.

You acknowledge that your participation in any from or exercise at our studio may involve risks, including risk of personal injury.

Pilates Lollie Pilates instructors and studio staff are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort or physical condition. Clients are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.

By participating in our classes, you agree that you have read and agreed to our Liability & Hold Harmless Waiver when booking your classes on MindBody, and are proceeding at your own risk.

You acknowledge that our instructors may use cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that Pilates practice is undertaken in accordance with Pilates Lollie's understanding of the Pilates method.

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9. Pregnancy

Special Prenatal classes are offered select days. These Pregnancy Workouts are safe for women to attend throughout their entire pregnancy modifying as needed, if they feel comfortable to do so and they have their doctors approval. Pilates Lollie does not give any medical advice. Always consult your doctor prior to classes.

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10. Security

Pilates Lollie is not responsible in any way for the safekeeping of your personal belongings that you bring into our studio, or for vehicles parked in the parking lot. As such, we strongly recommend that you:

i. Refrain from bringing any valuable personal belongings into our studio, such as mobile phones, jewellery, personal devices, wallets, bags and purses;

ii. Bring only any personal belongings into our studio which are absolutely necessary for you to possess for the duration of your visit; and

iii. Store any personal belongings safely and out of sight for the duration of your visit.

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11. Special Promotions

From time to time, our studio may offer promotions.

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12. Payment

It is your responsibility to ensure there are sufficient funds available in your nominated bank account or credit card to cover the cost of purchasing any class packs or other products from us.

If a payment is declined for any reason, we reserve the right to process payment anytime where sufficient funds are available in the nominated bank account or credit card in order to settle any fees that are owed. If an auto-debit is declined due to insufficient funds, our payment provider will charge for any failed transactions. This fee will be passed on to you approximately 7 days after the failed payment.

We are in no way responsible for additional fees that you may incur from your bank in relation to processing payment of fees.

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13. Your Personal Information

Your personal information collected by us in accordance with these Terms and Conditions will at all times be dealt with only for the internal use of Pilates Lollie.

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14. Limitation of Liability

Except for any liability that cannot be excluded by law, Pilates Lollie Inc.(including its officers, employees and agents) excludes all liability (whether under the law of contract, tort or otherwise), for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information or data); whether direct, indirect, special or consequential, arising in any way out of your attendance at our classes. This includes but is not limited to any theft, unauthorized access or third party interference.

This limitation of liability applies even if Pilates Lollie Inc. has been expressly advised of potential loss.

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